Refund Policy


Since all pet tag items or personalized items are custom made with your own personalized name and information, it cannot be changed, cancelled or returned after the order has been submitted past the first hour. Please double check information before submitting your order and utilize the first hour grace period for any last minute changes. All sales are FINAL after such time, no refund or exchange available for such items.

All non-pet tag or non-personalized items that are NOT custom made products are subject to a 14-days exchange / return policy upon delivery of the product. Re-stocking fee may apply. Please ensure you double check sizing requirements prior to order submission to avoid unnecessary charges / delay. All items for exchange / return must be in brand new unused condition and in its original packaging to qualify for refund or exchange. Shipping charges paid are non-refundable. Please contact Customer Care at for further details or instructions.